Job Description
Description
Position Overview:
The Operational Support Technician provides daily technical support to end-users across the organization, ensuring the reliability and security of a range of devices and systems, including computers, mobile devices, access controls, security infrastructure, and audiovisual equipment. This is a hands-on role that emphasizes both technical expertise and a strong commitment to customer service.
Requirements
Primary Responsibilities:
+ Deliver on-site technical support for desktop and mobile environments, performing hardware and software installations, upgrades, and troubleshooting.
+ Serve as a liaison between internal users and Tier 3 external support vendors to ensure timely resolution of escalated issues.
+ Regularly communicate with managers, clients, and vendors to address questions and assist with project-related tasks.
+ Collaborate with Infrastructure Operations, Network Engineering, and Securi...
Position Overview:
The Operational Support Technician provides daily technical support to end-users across the organization, ensuring the reliability and security of a range of devices and systems, including computers, mobile devices, access controls, security infrastructure, and audiovisual equipment. This is a hands-on role that emphasizes both technical expertise and a strong commitment to customer service.
Requirements
Primary Responsibilities:
+ Deliver on-site technical support for desktop and mobile environments, performing hardware and software installations, upgrades, and troubleshooting.
+ Serve as a liaison between internal users and Tier 3 external support vendors to ensure timely resolution of escalated issues.
+ Regularly communicate with managers, clients, and vendors to address questions and assist with project-related tasks.
+ Collaborate with Infrastructure Operations, Network Engineering, and Securi...
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