Job Description

Overview

IT Support Technician (Help Desk / Level 1-2) role at ARCQ Talent. This is a hands-on position combining Help Desk support, printer/driver troubleshooting, and internal IT system administration. You’ll be the first point of contact for customers, resolving issues across IT and print environments while keeping internal systems humming.

Responsibilities

  • Provide Level 1-2 IT support (printers, Office 365, networking, hardware).
  • Handle break/fix : remote installs, drivers, scan-to-email/folder.
  • Manage internal IT systems : accounts, group policies, VOIP, servers, NAS.
  • Escalate to engineers/vendors when onsite fixes are needed.
  • Support future MSP clients as their system admin.
  • Lend a hand with warehouse/ops tasks (parts distribution, stock control).

What We’re Looking For

  • Experience in Help Desk / IT support (Level 1-2).
  • Exposure to Managed Print Services (ideal, not essential).
  • Confident with Microsoft 365, networking basics, and hardware troubleshooting.
  • Strong communication skills + customer service mindset.
  • Based within a reasonable commute of Matraville, NSW.

Why Apply

  • Family-oriented, secure work environment.
  • Career development as the MSP side of the business grows.
  • Onsite role - only 5 minutes from the beach

Applicants must hold Australian Permanent Residency / full working rights and a valid driver’s licence.

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