Job Description

Position Description

The IT Support Technician I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all employees.

 

Major/Essential Functions

  • Provides department or unit, primarily basic hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.
  • Coordinates and communicates effectively with end users; provides explanations and training based on each user's level of understanding and expertise.
  • Provide faculty and staff with basic user and technical documentation in support of existing hardware and software systems.
  • Assist new users with the setup and configuration of their assigned computer system-...

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