Job Description

We are seeking a skilled IT individual to operate & maintain computer applications, telephone and office automation services for all systems and users in all County departments. THIS IS NOT A HELPDESK POSITION!!!!

Responsibilities:

  • Serve as the first point of contact for IT support within the County.

  • Respond to end-user requests for remote or in-person hardware and software assistance.

  • Escalate issues to a higher support tier as required to ensure resolution. Continue to track incidents until resolved.

  • Create promptly and maintain accurately written records of all activity using County tracking systems.

  • Document procedures used to resolve processes.

  • Install, repair, or replace all computer, telephone, and network equipment according to department best practice or as directed.

  • Install productivity and application software consistent with County standards Perform preventive maintenance on all ...

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