Job Description
IT Support Technician
Purpose
The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager.
The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests.
Key Responsibilities
Provide 2 and 3 line support to UK staff, schools staff and students
Carry out routine maintenance of all computer hardware and network services to maintain agreed availability.
Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels.
Install and configure approved computer hardware and licensed software, following agreed policies and procedures.
Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and...
Purpose
The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager.
The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests.
Key Responsibilities
Provide 2 and 3 line support to UK staff, schools staff and students
Carry out routine maintenance of all computer hardware and network services to maintain agreed availability.
Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels.
Install and configure approved computer hardware and licensed software, following agreed policies and procedures.
Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and...
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