It Support Technician

Job Description
The IT Support Handler will provide friendly, efficient technical support to end users across multiple channels, including phone, chat, and email. This role is responsible for troubleshooting and resolving a wide range of IT issues while delivering a high‑quality customer experience. The ideal candidate is technically curious, service‑oriented, and comfortable managing multiple requests simultaneously in a fast‑paced environment.
Responsibilities

Provide first‑ and second‑level technical support to users via phone, chat, and email
Diagnose, troubleshoot, and resolve hardware, software, and basic network issues
Accurately document issues, resolutions, and follow‑up actions in the ticketing system
Manage and prioritize multiple support requests at once while meeting service expectations
Escalate complex or unresolved issues as needed while maintaining ownership of the ticket
Communicate clearly and professionally with users, setting expectati...