IT Support Technician

This role is for In-Office support in our Philadelphia Office. This role will be full-time, Monday-Friday.

Duties and Responsibilities

• Provides multichannel technical support to IntegriChain, Inc.’s internal users related to hardware, software, networking, and user education
  • Triages issues and service requests via phone, email, chat (Teams), and in-person conversation as necessary
  • Performs basic troubleshooting as part of triage, resolving issues where possible.
  • Accurately records and documents all details of the issue or service request, including user issue description, steps taken during triage, categorization and assigning priority into the IT service ticketing system
  • Provides user education on all internally supported devices, applications and systems
  • Escalates issues to appropriate second- and third-level subject-matter experts in accordance with servi...