IT Support Technician

Description

Job Summary

The Desktop Support Specialist plays a key role in delivering reliable, high‑quality technical support to end users across the organization. This position is responsible for installing, configuring, and maintaining Windows‑based devices and peripherals, as well as troubleshooting a wide range of hardware, software, network, and telecom issues. The specialist serves as a primary point of contact for technical inquiries, ensuring timely resolution of incidents and exceptional customer service. In addition to daily support tasks, this role contributes to system rollouts, documentation, process improvements, and special projects. The ideal candidate is detail‑oriented, customer‑focused, and able to work both independently and collaboratively in a fast‑paced environment.

Responsibilities:

Install, configure, and maintain Windows corporate devices and peripherals, including providing off‑hours support when needed

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