IT Support Technician

This is a remote position. About RhodeWay Financial RhodeWay Financial is a trusted financial services firm dedicated to providing secure, transparent, and personalized wealth management solutions. We pride ourselves on operational excellence and data security. We are currently seeking a detail-oriented IT Help Desk Specialist to join our technical operations team. Position Overview As an IT Help Desk Specialist, you will serve as the first point of contact for our internal employees, resolving technical issues related to hardware, software, and network connectivity. You will play a critical role in ensuring our financial advisors and support staff can work efficiently and securely. Key Responsibilities Tier 1 & 2 Support: Respond to user inquiries via the ticketing system, email, and phone regarding desktop and software issues. User Management: Handle new hire onboarding, including setting up Active Directory accounts, configuring workstations, and managing access permissions. Softwar...