IT Support Technician

The IT Support Technician's role is to support and maintain the organizational computer systems, desktops, and peripherals. Includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. This role will also troubleshoot problem areas (in person, Teams, TeamViewer, telephone, or via helpdesk ticket) in a timely and accurate fashion and provide end-user assistance where required.

Essential Duties and Responsibilities

Provide quality services to the end users which include the following key roles and responsibilities:

• Support for laptop, desktop, tablets, peripherals and network infrastructure.

• Support for operating system, base load software, MS Office 365 and other business applications

• Support for all IT related hardware (computers, servers, network device...