IT Support Technician

Job Responsibilities

• Provide on-site and remote IT support to end-users, including computers, mobile devices, office equipment and other peripherals.
• Perform hardware setup, configuration, and troubleshooting for desktops, laptops, and mobile devices.
• Assist in basic network troubleshooting and support, with an understanding of network structures.
• Support and maintain Microsoft Windows environments and Google Workspace applications.
• Maintain accurate records of company IT assets and update IT documentation as required.
• Complete assigned tasks independently and collaborate with team members to meet deadlines.
• Diagnose technical issues with strong analytical and problem-solving skills, ensuring minimal downtime.

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• 1–2 years of IT support or relevant experience; fresh graduates with strong technical fundamentals are welcome to apply.
• Basic knowledge of IT infrastructure, networking, and system administration.
• Understanding of cybersecurity principles and IT best practices.
• Experience with IT support tools and remote troubleshooting will be an advantage.
• Strong troubleshooting and problem-solving skills with a proactive mindset.
• Good communication skills and the ability to explain technical issues clearly to end-users.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to learn and stay updated with emerging technologies.
• Flexible to provide both on-site and remote IT support when required.
• Able to assist with ad-hoc IT projects and system upgrades.