Job Description
Description
We are looking for an experienced Tier 2 IT Support Analyst to provide advanced technical assistance. This role involves managing escalated IT issues, root cause analysis to resolve issues, project work and supporting various devices and software platforms.
Responsibilities
+ Provide Tier 2 support for desktops, applications, and end‑user systems
+ Resolve escalated issues and troubleshoot complex technical problems
+ Administer Active Directory, Microsoft 365, Azure, and Intune
+ Support and maintain audio‑visual systems, IP cameras, and VoIP technologies
+ Support public safety technology including Cradlepoint modems and Axon Fleet 3
+ Use and manage ITSM tools
+ Assist with hardware and software installations and asset tracking
Interested candidates should submit resumes to sally.lander@roberthalf(.com) or contact Sally Lander at 612.249.0254.
Requirements
• Minimum of 2 y...
We are looking for an experienced Tier 2 IT Support Analyst to provide advanced technical assistance. This role involves managing escalated IT issues, root cause analysis to resolve issues, project work and supporting various devices and software platforms.
Responsibilities
+ Provide Tier 2 support for desktops, applications, and end‑user systems
+ Resolve escalated issues and troubleshoot complex technical problems
+ Administer Active Directory, Microsoft 365, Azure, and Intune
+ Support and maintain audio‑visual systems, IP cameras, and VoIP technologies
+ Support public safety technology including Cradlepoint modems and Axon Fleet 3
+ Use and manage ITSM tools
+ Assist with hardware and software installations and asset tracking
Interested candidates should submit resumes to sally.lander@roberthalf(.com) or contact Sally Lander at 612.249.0254.
Requirements
• Minimum of 2 y...
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