IT Support Trainee

The IT Support Trainee provides basic assistance in resolving incidents and fulfilling service requests related to devices, applications, and workplace technologies. This role works under the close supervision of the IT Support team and contributes to the smooth operation of the digital workplace. It is a development-focused position that combines operational tasks with continuous learning and exposure to IT processes, tools, and standards

• Provide first-line support to users for basic hardware, software, and digital workplace issues.Assist with initial setup, configuration, and troubleshooting of end-user devices (laptops, mobile phones, peripherals).
• Support onboarding and offboarding activities under guidance from senior support staff.
• Assist in the installation, update, and configuration of corporate applications.
• Log, update, and close tickets in the ITSM tool following established procedures.
• Su...