About the Role

A System Administrator/Engineer is responsible for the day-to-day operations, maintenance, and troubleshooting of IT systems and infrastructure.
We offer a variety of tasks in expanding and improving our solution, from deployment to end-user support and management of operational challenges.
As part of a strong team, you will contribute to Hapag-Lloyd's critical core systems and make a real difference.

Key Responsibilities & Tasks

Windows & System Administration

• Manage, maintain, and optimize Windows client environments (10 & 11).


• Perform patch management, configuration, and security hardening of systems.


• Troubleshoot complex OS-level issues, performance bottlenecks, and service failures.

Asset & Inventory Management

• Maintain accurate and up-to-date IT asset inventory records (procurement, assignment, movement, retirement).


• Utilize Excel-based tools and macros for tracking and reporting asset movement.


• Implement and manage RFID device systems, including setup, monitoring, and integration with asset tracking software.

Technical Support & Issue Resolution

• Provide first and second-level support for hardware, software, network, and system-related issues.


• Diagnose and resolve desktop, laptop, printer, and mobile device problems.


• Manage support tickets using ITSM tools (Jira, ServiceNow), ensuring SLA compliance.


• Deliver both remote and on-site support depending on issue criticality.

Reporting & Documentation

• Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure tools.


• Create and maintain SOPs, system diagrams, and asset logs.


• Track SLA metrics and follow ITIL processes for IT service delivery.

User Onboarding & Offboarding

• Coordinate with HR and teams to deliver smooth IT onboarding.


• Conduct IT induction/training for new users on systems and IT policies.


• Collect and deprovision IT assets, disable accounts, and revoke access during offboarding.

Preventive Maintenance & Monitoring

• Perform regular system health checks (AV, conferencing devices, server room).


• Identify recurring issues and recommend proactive improvements.


• Monitor user hardware/software lifecycle and suggest upgrades/replacements.

Compliance & Policy Enforcement

• Educate users on IT policies, security practices, and data handling.


• Support audits with logs and configuration details.


• Ensure endpoint security compliance and report deviations.

Behaviours & Approach

• Empathetic and patient when assisting users with technical issues.


• Communicates solutions in clear, simple terms.


• Prioritizes user satisfaction with quick and effective resolutions.


• Keeps users informed on ticket progress and follows up until closure.


• Documents all interactions in ticketing systems for transparency.


• Educates users on best practices and shares FAQs/self-help guides.


• Takes ownership of tickets from initiation to closure.


• Investigates root causes and recommends preventive measures.


• Learns from recurring issues to improve service delivery.

Work Experience

• Hands-on experience in Windows system administration and IT operations for endpoint computing.


• Strong knowledge of PowerShell scripting, batch files, and Excel macros.


• Proven expertise with Azure Active Directory, Intune, and MDM/Compliance management.


• Experience with Windows automation and scheduled tasks.


• Hands-on with RFID devices and management consoles (Zebra, Impinj, etc.).


• Proficiency in IT asset lifecycle management and inventory systems.


• Solid understanding of AD, Group Policies, DNS, DHCP, and user access controls.

Education & Qualifications

• Bachelor’s or Master’s in Computer Science, Engineering, or related field.


• Microsoft Certified: Azure Administrator Associate / Microsoft System Administrator certification.


• ITIL Foundation (Preferred).


• Knowledge of RFID inventory platforms or custom integrations.


• Basic knowledge of SQL / Power BI (desirable).


• English language – expert proficiency (additional languages beneficial).

What We Offer

• Competitive salary


• Self & Family Health Insurance


• Term & Life Insurance


• OPD Benefits


• Employees’ Deposit Linked Insurance Scheme (EDLI)


• Learning & Development through HL Academy


• Flexible Work from Home


• Leave Travel Allowance


• Variable performance bonus


• Recreation facilities


• Privilege, Casual, and Sick leaves