Job Description

IT System Admin

  • Full Time
  • Brigade World Trade Center Sales office 5, , Rajiv Gandhi Salai, Tirumalai Nagar, Perungudi, Chennai, Tamil Nadu , India
  • With Professional Experience
  • 9/17/25

    • About Hapag-Lloyd
    With a fleet of modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13. employees and offices in countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2. employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

    About the Role


    A System Administrator/Engineer is responsible for the day-to-day operations, maintenance, and troubleshooting of IT systems and infrastructure.
    We offer a variety of tasks in expanding and improving our solution, from deployment to end-user support and management of operational challenges.
    As part of a strong team, you will contribute to Hapag-Lloyd's critical core systems and make a real difference.

    Key Responsibilities & Tasks


    Windows & System Administration

  • Manage, maintain, and optimize Windows client environments (10 & 11).

  • Perform patch management, configuration, and security hardening of systems.

  • Troubleshoot complex OS-level issues, performance bottlenecks, and service failures.

    • Asset & Inventory Management

  • Maintain accurate and up-to-date IT asset inventory records (procurement, assignment, movement, retirement).

  • Utilize Excel-based tools and macros for tracking and reporting asset movement.

  • Implement and manage RFID device systems, including setup, monitoring, and integration with asset tracking software.

    • Technical Support & Issue Resolution

  • Provide first and second-level support for hardware, software, network, and system-related issues.

  • Diagnose and resolve desktop, laptop, printer, and mobile device problems.

  • Manage support tickets using ITSM tools (Jira, ServiceNow), ensuring SLA compliance.

  • Deliver both remote and on-site support depending on issue criticality.

    • Reporting & Documentation

  • Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure tools.

  • Create and maintain SOPs, system diagrams, and asset logs.

  • Track SLA metrics and follow ITIL processes for IT service delivery.

    • User Onboarding & Offboarding

  • Coordinate with HR and teams to deliver smooth IT onboarding.

  • Conduct IT induction/training for new users on systems and IT policies.

  • Collect and deprovision IT assets, disable accounts, and revoke access during offboarding.

    • Preventive Maintenance & Monitoring

  • Perform regular system health checks (AV, conferencing devices, server room).

  • Identify recurring issues and recommend proactive improvements.

  • Monitor user hardware/software lifecycle and suggest upgrades/replacements.

    • Compliance & Policy Enforcement

  • Educate users on IT policies, security practices, and data handling.

  • Support audits with logs and configuration details.

  • Ensure endpoint security compliance and report deviations.

    • Behaviours & Approach

  • Empathetic and patient when assisting users with technical issues.

  • Communicates solutions in clear, simple terms.

  • Prioritizes user satisfaction with quick and effective resolutions.

  • Keeps users informed on ticket progress and follows up until closure.

  • Documents all interactions in ticketing systems for transparency.

  • Educates users on best practices and shares FAQs/self-help guides.

  • Takes ownership of tickets from initiation to closure.

  • Investigates root causes and recommends preventive measures.

  • Learns from recurring issues to improve service delivery.

    • Work Experience

  • Hands-on experience in Windows system administration and IT operations for endpoint computing.

  • Strong knowledge of PowerShell scripting, batch files, and Excel macros.

  • Proven expertise with Azure Active Directory, Intune, and MDM/Compliance management.

  • Experience with Windows automation and scheduled tasks.

  • Hands-on with RFID devices and management consoles (Zebra, Impinj, etc.).

  • Proficiency in IT asset lifecycle management and inventory systems.

  • Solid understanding of AD, Group Policies, DNS, DHCP, and user access controls.

    • Education & Qualifications

  • Bachelor’s or Master’s in Computer Science, Engineering, or related field.

  • Microsoft Certified: Azure Administrator Associate / Microsoft System Administrator certification.

  • ITIL Foundation (Preferred).

  • Knowledge of RFID inventory platforms or custom integrations.

  • Basic knowledge of SQL / Power BI (desirable).

  • English language – expert proficiency (additional languages beneficial).

    • What We Offer

  • Competitive salary

  • Self & Family Health Insurance

  • Term & Life Insurance

  • OPD Benefits

  • Employees’ Deposit Linked Insurance Scheme (EDLI)

  • Learning & Development through HL Academy

  • Flexible Work from Home

  • Leave Travel Allowance

  • Variable performance bonus

  • Recreation facilities

  • Privilege, Casual, and Sick leaves

    • Contact person

    Muthu Vignesh Rajendran Talent Acquisition Executive −© Apply online Share this job
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