IT System Coordinator

Key Responsibilities
Lead and coordinate a team covering Helpdesk (L1/L2) and Systems Administration (L2/L3) activities.
Ensure day-to-day IT service operations, including incident, request, and problem management.
Monitor performance, SLAs, workload distribution, and team productivity.
Act as an escalation point for complex technical issues and critical incidents.
Drive continuous improvement initiatives to optimize processes, tools, and user experience.
Support IT infrastructure and workplace services (Windows environments, networks, identity, security, etc.).
Coordinate onboarding/offboarding processes, access management, and IT asset lifecycle.
Maintain clear documentation, reporting, and communication with internal stakeholders and management.
Collaborate with other IT functions (Security, Infrastructure, Applications, Vendors) to ensure service stability and alignment.
Required Skills & Experience
Proven experience leading IT support and/or infras...