IT Systems Manager

As IT Systems Operations Manager you will lead the Systems Operations function to protect the availability, performance and integrity of our ERP and core business applications.

You will combine people-first leadership with strong ITSM discipline to ensure daily business readiness, minimise disruption, and drive continuous improvement through automation and eradication of recurring issues.

Some of the focus areas for this opportunity include:

• Own end-to-end operational stability for ERP and core applications, ensuring daily start-of-trade readiness and adherence to SLAs.
• Lead incident, problem and change management to reduce disruption and Mean Time to Restore (MTTR).
• Design and maintain monitoring, capacity planning, backup/restore and disaster recovery practices; run regular resilience tests.
• Manage build/test/deploy pipelines to make releases predictable and low-risk; keep Jira backlogs clean and release...