Job Description

We are seeking a motivated and experienced IT Helpdesk Team Lead to oversee our helpdesk team and ensure that our IT support services meet the needs of the organization. The ideal candidate will have strong technical knowledge, as well as leadership skills and a passion for delivering outstanding customer service. You will be responsible for leading a team of help desk technicians in the US region, managing support requests, and driving continual improvement in IT service delivery.

Key Responsibilities:

Team Leadership:
  • Lead, mentor, and develop a team of helpdesk technicians to enhance their skills and performance.
  • Foster a positive team environment that encourages collaboration, creativity, and excellence in service delivery.
    • Support Management:
  • Oversee the day-to-day operations of the IT helpdesk in the US region, ensuring timely and effective resolution of support requests.
  • Monitor ticketing systems to track and report on ...

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