IT Tech Support Associate

The IT End User Support Associate provides technical assistance to all users at the site, resolving hardware, software, and connectivity issues promptly.

KEY RESPONSIBILITIES:

• Respond to user requests and troubleshoot technical issues.
• Install, configure, and maintain hardware and software.
• Document incidents and resolutions in the ITSM system.
• Assist in asset tagging and inventory updates.
• Escalate unresolved issues to the Tech Support Lead.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking to customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.
• Assist in audits and reporting for compliance.
• Support IT governance and cost optimization initiatives.

QUALIFICATIONS:

• College degree preferably in Computer Science, Computer Engineering, BS Information Technology (or related 4-year course)
• Minimum of 1-year experience supporting application systems.
• Basic to intermediate troubleshooting skills