IT Technical Business Analyst - Intermediate

<div>Description:</div> <br> <div> <div class="olUlHelper pl10px"> Project Name: Request for Service (RFS) <br/> <br/>Scope: <br/>Request for Service (RFS) Delivery Team requires a RFS Project Coordinator. The RFS Project Coordinator coordinates information technology (IT) Infrastructure teams within the Ministry of Technology and Innovation to meet the needs of business customers in Ministries across Government of Alberta. <br/> <br/>Project Overview <br/>The RFS Project Coordinator will be leading a team in the development, implementation and execution of information technology projects or are responsible for a complex specialized area within IT. Communication with stakeholders and co-workers will be essential in ensuring that project deliverables meet client expectation. The position will use diverse IT expertise to operate independently on assigned work or provide guidance to others. <br/> <br/>This role is responsible for the coordination and completion of IT projects and oversees all aspects of projects. It builds and maintains working relationships with team members, vendors, and other departments involved in the projects while preparing project status reports for upper management. <br/> <br/>RFS Project Coordinator is responsible for the planning, managing, and reporting on projects that range from internal branch or divisional based projects to ones that are single ministry or multi-ministry initiated and vary in scope and size. The RFS Project Coordinator will be responsible for one or more projects at any one time and will be responsible for ensuring stakeholder governance is effective, efficient, and constructively moving towards the direction of demonstrating value and benefits. <br/> <br/>A Request for Service (RFS) initiated by a business area is triaged to the RFS Delivery Team when project coordination involving more than one information technology (IT) team is required -- to fulfill a GoA Service Catalogue standard service. <br/> <br/>Examples of Types of Projects: <br/> INFRAS PM Led Projects New build (New Office/Meeting room, New Floor, New building), Restack/Revamp/Revitalization, Building/Floor Decommission (Decant) and Staff Moves (greater than 10 Staff), <br/> Technology Hosting <br/> Disaster Recovery <br/>IT teams that might be involved: End User Computing (EUC), Cloud, Servers, Storage, Network, SuperNet, Printer, Video Conferencing, Active Directory, Security Admin, Cybersecurity, etc. <br/> RFS projects are typically (but not exclusively) of shorter and smaller scope, allowing a RFS Project Coordinator to handle a large number of projects concurrently to meet ongoing demand, often with very tight or rushed timeframes. <br/> RFS projects typically focus on coordinating the implementation of an already approved solution or existing service (rather than designing a service). <br/> <br/>Duties: <br/> Coordinate the implementation of IT infrastructure. <br/> Provide oversight and coordination to ensure projects are delivered according to specified scope, deliverables, schedule meeting client expectations while following GoA cybersecurity and other operational standards and processes. <br/> Provide a weekly online status report on all projects, communicates regularly with team members and stakeholders on all projects, and maintains project documentation in the team SharePoint. <br/> Utilize project management methodology and governance tools to manage resources and stakeholder engagement, ensuring effective project delivery and the achievement of key business objectives. <br/> Provide tracking and reporting of time and status on all work as required. <br/> Document technical recommendations and provide technical advice and guidance to management, operations, and project team members and within shared IT services. <br/> Ensure change management processes are followed. <br/> Make recommendations to project team members pertaining to issues, risks, and client satisfaction. <br/> Collaborate with multi-disciplined teams on proof of concept and limited production roll outs. <br/> Provide quality control on production implementations. <br/> Communicate operation guidelines and policies to the clients. <br/> Apply and interpret how the operation guidelines enhance the department s way of doing business. <br/> Review new services and technology requests by business area and assess their impact on the operational environment, giving recommendations for remediation. <br/> Adopt an AI approach to work smarter by leveraging AI tools that increase efficiency and enhance project delivery outcomes. <br/> <br/>Equipment Requirements: <br/> It is preferred if resource has their own equipment, though GoA will provide laptop/desktop if necessary. <br/> <br/>Resource must provide their own computer and related equipment. The computer's operating system must be a modern version of Windows or MacOS that is compatible with Azure Virtual Desktop (AVD) and related software for remote access. Windows is preferred due to better compatibility. AVD/remote-related software will be installed on the resource's computer. <br/> <br/>The Contractor s resources are directed to work remotely. The Contractor shall be responsible for providing all of its equipment, including computers, software, printers, supplies, desks and chairs. However, the Province shall ensure that the Contractor s resources have the necessary access and credentials to the Government of Alberta s system. <br/> <br/>Working Hours: <br/> Standard Hours of work are 08:15 16:30 Alberta time, Monday through Friday excluding holidays observed by the Province. <br/> Work must be done from within Canada, due to network and data security issues. <br/> It is anticipated the role will be remote, however in the event of an onsite meeting, the GoA does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drink. <br/> <br/>Notes on Location: <br/> This resource will primarily work remotely. <br/> <br/>Incumbency: <br/> Previously this role was filled by a contractor, however, for this and all other opportunities, the Ministry seeks the best person to fill the role. <br/> <br/>Background Check Required: <br/>Standard Background Check: <br/> The Supplier shall, prior to commencement of the Services, provide the Province, on its request and at no cost to the Province, with criminal record checks. <br/> <br/>Mandatory Training Courses: <br/> Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act and Security awareness training. There may also be some optional courses as well. <br/> <br/>Anticipated Interviews Dates <br/> will be held between Feb 10 - 12, 2026 <br/>Refer to the Job Posting attachments for the proposed form of contract applicable to this Contingent Resource Request <br/> <br/>Scoring Methodology: <br/>Financial/Pricing: 20% <br/>Resource Qualifications: 20% <br/>Interview Process: 60% <br/> <br/>SUBMISSION MUST INCLUDE: <br/> RESUME <br/> ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED. <br/> EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY. <br/> RESOURCE REFERENCES <br/>o Three references, for whom similar work has been performed, must be provided. The most recent reference should be listed first. Reference checks may or may not be completed to assist with scoring of the proposed resource. </div> <tr id = "skillBasedHiringFlag"> <td class="prompt">Enable Skills-Based Hiring</td> <td>No</td> </tr> <tr class="divider"> <td colspan="2"></td> </tr> $(function(){ $(".qualPlaceHolder").each(function(){ if($(this).parents('#jsLegend').length != 1 || $(this).find('ul').length == 0) { var requested = $(this).attr("requested"); var presented = $(this).attr("presented"); var dynamicId = $(this).attr("id"); var text = $(this).attr("text"); var readOnly = ($(this).attr("edit") === 'true'); var flexibleScaleLevels = $(this).attr("flexibleScaleLevels"); var flexibleScaleLevelNames = $(this).attr("flexibleScaleLevelNames"); new FG.Qual({ element: $(this), readOnly: readOnly, requested: requested, presented : presented, dynamicId : dynamicId, text : text, flexibleScaleLevels : flexibleScaleLevels, flexibleScaleLevelNames : flexibleScaleLevelNames, }).initialize(); } }) }); <tr> <th class="subheaders">Qualification<p><b>Additional Details </b><ul><li>Payment Terms : Y030 - within 30 days Due net|Y015</li><li>Maximum Extension Term (Months) : 6</li></ul><table> <tr> <th class="subheaders">Qualification</th> <th class="subheaders">Assessment</th></tr> <tr> <th class="qualBlueHeader" colspan="2">Must Have</th></tr> <tr><th class="tertiaryHeader" colspan="2">Education</th></tr> <tr > <td><div fgTitle="The proposed resource must meet or exceed one of the following: br University graduation in business, management or a related discipline and four-year Project Coordinator experience; OR br Two-year diploma in business, management or a related discipline and six-year Project Coordinator experience; OR br One-year certificate in business, management or a related discipline and seven-year Project Coordinator experience; OR br Eight-year Project Coordinator experience" class="overflowAuto">Yes/No - The proposed resource must meet or exceed one of the following...</div></th> <td>Yes</td></tr> <tr><th class="tertiaryHeader" colspan="2">Work Experience</th></tr> <tr > <td><div fgTitle="Experience as a project coordinator leading technical teams in multiple implementation and execution of information technology projects in an environment of similar size and complexity to the Government of Alberta" class="overflowAuto">Duration- Experience as a project coordinator leading technical teams in </div></th> <td><div class="durationReview">5 years</div></td></tr> <tr > <td><div fgTitle="Experience defining project scope and goals in collaboration with business stakeholders." class="overflowAuto">Duration - Experience defining project scope and goals in collaboration with business stakeholders.</div></th> <td><div class="durationReview">5 years</div></td></tr> <tr > <td><div fgTitle="Experience developing project deliverables including project charters, business cases, briefing notes, status reports, risk logs and project closures." class="overflowAuto">Duration - Experience developing project deliverables including project charters, business cases...</div></th> <td><div class="durationReview">5 years</div></td></tr> <tr > <td><div fgTitle="Experience in a project management role." class="overflowAuto">Duration - Experience in a project management role.</div></th> <td><div class="durationReview">5 years</div></td></tr> <tr > <td><div fgTitle="Experience managing multiple projects concurrently." class="overflowAuto">Duration - Experience managing multiple projects concurrently.</div></th> <td><div class="durationReview">5 years</div></td></tr> <tr> <th class="qualBlueHeader" colspan="2">Nice to Have</th></tr> <tr><th class="tertiaryHeader" colspan="2">Work Experience</th></tr> <tr > <td><div fgTitle="Experience coordinating IT infrastructure projects for Government of Alberta, either working directly for GoA, or for vendors supporting projects for GoA." class="overflowAuto">Duration- Experience coordinating IT infrastructure projects for Government of Alberta, either...</div></th> <td><div class="durationReview">2 years</div></td></tr> <tr > <td><div fgTitle="Experience coordinating server/application migrations across security zones and/or coordinating staff moves between floors or buildings for Government of Alberta or similarly sized IT enterprise." class="overflowAuto">Duration - Experience coordinating server/application migrations.</div></th> <td><div class="durationReview">1 years</div></td></tr> <tr > <td><div fgTitle="Experience developing and maintaining positive stakeholder relationships across the organization, including executive level." class="overflowAuto">Duration - Experience developing and maintaining positive stakeholder relationships across the...</div></th> <td><div class="durationReview">5 years</div></td></tr> <tr > <td><div fgTitle="Experience leading and facilitating meetings with stakeholders at all levels." class="overflowAuto">Duration - Experience leading and facilitating meetings with stakeholders at all levels.</div></th> <td><div class="durationReview">4 years</div></td></tr> <tr > <td><div fgTitle="Experience leading change management and communication planning." class="overflowAuto">Duration - Experience leading change management and communication planning.</div></th> <td><div class="durationReview">5 years</div></td></tr> <tr > <td><div fgTitle="Experience working in an enterprise architect environment." class="overflowAuto">Duration - Experience working in an enterprise architect environment.</div></th> <td><div class="durationReview">4 years</div></td></tr> </table>