IT Technical Solutions Expert

**Job Title:** IT Support Specialist

• Provide first- and second-level technical support for hardware, software and network-related issues through various communication channels like email, phone or ticketing systems.
• Troubleshoot user-reported problems by escalating unresolved or complex issues when necessary.

We are seeking a skilled professional to deliver high-quality technical assistance across multiple platforms. The ideal candidate will possess excellent problem-solving skills, strong analytical thinking and the ability to work well under pressure.

Required Skills & Qualifications:

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