IT Technical Support Associate Analyst

Responsibilities

• Provide technical support to onsite and remote users.
• Manage / monitor IT Service Desk Incidents via call management system.
• Prioritize and allocate within IT Support teams all requests.
• Manage User system access for various applications.
• Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service desk.
• Ensure all incidents are managed in accordance with targets set out in SLA.
• Escalate any issues/ outages to IT Service Desk Manager.
• Work as part of a shift rota.
• May be required to work as part of an on-call rota.

Required Skills (Essential)

• Three years within support team.
• Windows 11 support and build experience. ( both OS and pc hardware)
• Citrix Support experience
• Active Directory experience
• SCCM Experience
• Exchange account maintenance
• ...