IT Technical Support

Title:

IT Technical Support







Position Title: IT Technical SupportJob Code: SITS20Location: Baku



Position Summary:

The IT Technical Support Specialist provides first- and second-level technical assistance to company employees and end-users. The role ensures timely response and resolution to technical issues related to systems, software, hardware, and network infrastructure, maintaining operational continuity and high user satisfaction.

Brief Statement of Duties:



+ Provides telephone, remote, and on-site technical support to employees on assigned systems, applications, and products. Answers questions about installation, configuration, operation, customization, and usage of IT systems and software.



+ Applies diagnostic techniques to identify issues, determine root causes, and implement corrective actions for common failures.



+ Escalates com...