Job Description
- Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications.
- Install, upgrade, support and troubleshoot End User Workspace hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices.
- Perform general preventative maintenance tasks on devices and software.
- To follow and execute hardware moves provided by Subject Matter Experts.
- Provide onsite and remote support to / Customer / OEM SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment.
- To assist users with any logged IT related incident when called upon.
- To provide support including carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary....
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