Job Description

Responsibilities

Services and Support 

  • Responds to and resolves service requests, Install, configure, and manage laptops (Windows and MacOS) 
  • Dispatches, assigns, and categorizes help desk requests in the ticketing system 
  • Remedies all issues relating to laptop security 
  • Assists in monitoring and maintaining local network infrastructure including switches, routers, and wireless access points.
  • Supports basic firewall configurations and VPN access setup for remote users.
  • Performs routine security checks on devices and reports vulnerabilities.
  • Supports patch management and antivirus updates across user devices.
  • Verifies that Microsoft Windows and Core Software are at current standard versions 
  • Maintains IT equipment including replacement parts and warranties
  • Provides Audio/Visual support for web conferencing services: set up equipment, maintain conference rooms and coordinate delivery of servic...

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