IT Technical Support

Responsibilities

• Provide technical support to end-users via phone, email, and remote access.


• Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripherals.


• Install, configure, and maintain operating systems and application software.


• Document and track issues in the helpdesk system for reporting purposes.


• Conduct training sessions to educate users on basic troubleshooting techniques.

Requirements

• Educational Qualifications: Bachelors degree in Computer Science or a related field


• Experience Level: 35 years of relevant IT support experience


• Skills and Competencies: Proficiency in Windows and Mac operating systems


• Skills and Competencies: Experience with networking and Avaya systems


• Qualities and Traits: Strong problem-solving skills and a customer-oriented a...