IT Technical Support Specialist

Job Summary:

The IT Technical Support Specialist provides technical assistance and support to end-users, helping them resolve hardware, software, and networking and security issues. This role involves troubleshooting, diagnosing, and resolving problems, as well as installing and maintaining IT systems. The ideal candidate is customer-oriented, has excellent communication skills, and is able to work effectively in a team environment.

Job Details:

• Work from home
• Monday - Friday | Should be flexible with any of the following shifts: 8PM-5AM/ 9PM-6AM/ 10PM-7AM PHT

Key Responsibilities:

• Technical Support : Provide technical support to end-users via phone, email, or in-person, resolving issues related to hardware, software, operating systems, printers, and networks. Provide guidance to users on basic cybersecurity best practices to protect sensitive information
...