IT Technical Support

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Troubleshoot and resolve technical problems via email, phone, or in-person.
• Install and configure computer systems and applications.
• Maintain records of issues and resolutions in the ticketing system.
• Collaborate with other IT team members to enhance service delivery.

Qualifications and Requirements

• Educational Qualifications: A diploma in Information Technology or a related field is required.
• Experience Level: Candidates should have less than 1 year of experience in technical support.
• Skills and Competencies: Proficiency in troubleshooting, familiarity with ServiceNow, and excellent problem-solving skills are essential.
• Responsibilities and Duties: Provide technical assistance, resolve hardw...