Job Description
Responsibilities:
Installing, configuring, and maintaining computer equipment, hardware, and associated peripherals like printers, scanners, and keyboards .
Diagnosing and resolving hardware and software issues, using tools such as help desks or support ticket systems .
Managing computer networks, including setting up routers, monitoring connections, and troubleshooting connectivity issues .
Assisting employees with technical queries related to software, hardware, and access permissions .
Performing system updates and ensuring malware protection to prevent security breaches or hacking attempts .
Managing inventories of IT equipment and recommending purchases where necessary .
Supporting onboarding processes for new employees by setting up user accounts, permissions, and devices .
Documenting problem resolutions, creating manuals, and improving processes to optimize IT systems .
Skills and Qualifications:
Technical Skills:
Ability to diagnose, analyze, and resolve complex hardware/software issues effectively .
Education:
Associate’s degree in IT, Computer Science, or a related field (or equivalent experience).
Experience: 6 months to 1 year of IT support experience (internships, help desk, or similar roles preferred).
Basic knowledge of Windows 10/11, Active Directory, and Google Apps administration.
Familiarity with troubleshooting hardware and software issues on PCs.
Understanding of basic networking concepts (IP addresses, Wi-Fi, printers, etc.).
Strong problem-solving skills and a proactive attitude toward IT challenges.
Ability to prioritize tasks and manage time effectively.
Willingness to learn and grow within the IT team.
Nice-to-Have Skills:
Experience supporting Oracle based custom-built software or ERP systems.
Knowledge of IT security best practices.
Communication:
Strong client-facing skills with the ability to explain technical information clearly to non-technical users .
Certifications (Typically Recommended):
Installing, configuring, and maintaining computer equipment, hardware, and associated peripherals like printers, scanners, and keyboards .
Diagnosing and resolving hardware and software issues, using tools such as help desks or support ticket systems .
Managing computer networks, including setting up routers, monitoring connections, and troubleshooting connectivity issues .
Assisting employees with technical queries related to software, hardware, and access permissions .
Performing system updates and ensuring malware protection to prevent security breaches or hacking attempts .
Managing inventories of IT equipment and recommending purchases where necessary .
Supporting onboarding processes for new employees by setting up user accounts, permissions, and devices .
Documenting problem resolutions, creating manuals, and improving processes to optimize IT systems .
Skills and Qualifications:
Technical Skills:
Ability to diagnose, analyze, and resolve complex hardware/software issues effectively .
Education:
Associate’s degree in IT, Computer Science, or a related field (or equivalent experience).
Experience: 6 months to 1 year of IT support experience (internships, help desk, or similar roles preferred).
Basic knowledge of Windows 10/11, Active Directory, and Google Apps administration.
Familiarity with troubleshooting hardware and software issues on PCs.
Understanding of basic networking concepts (IP addresses, Wi-Fi, printers, etc.).
Strong problem-solving skills and a proactive attitude toward IT challenges.
Ability to prioritize tasks and manage time effectively.
Willingness to learn and grow within the IT team.
Nice-to-Have Skills:
Experience supporting Oracle based custom-built software or ERP systems.
Knowledge of IT security best practices.
Communication:
Strong client-facing skills with the ability to explain technical information clearly to non-technical users .
Certifications (Typically Recommended):
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