Job Description

Proven Level 2 support across large organisations with high end-user volumes. Strong technical capability in both Windows and macOS environments. Effective onsite and remote support with excellent troubleshooting skills.

IT Support Technician – Level 2 Location: Adelaide CBD (may be required to support nearby metro areas)
Contract: 3-6 months
Pay: $40 p/h + Super

We’re seeking an experienced Level 2 IT Support Technician to join a large, enterprise-scale environment based in the Adelaide CBD. This role is perfect for someone who thrives in high-volume support settings, is confident working both onsite and via remote ticketing systems, and is technically strong across Windows and macOS.

Key Responsibilities

  • Provide Level 2 onsite desktop support across end-user devices, hardware, software, and peripherals.
  • Resolve and escalate incidents within agreed SLAs.
  • Support Windows, macOS, M365, email clients, and standard business applications.
  • Deliver remote support via enterprise-level ticketing systems (e.g., ServiceNow).
  • Assist with connectivity, printing, and basic AV troubleshooting across meeting rooms and teaching spaces.
  • Coordinate with Level 1 and Level 3 teams to ensure smooth service delivery.
  • Maintain professional presentation—role branded as part of the University IT Support team.

About You

  • Strong background in Level 2 IT Support, both onsite and remote.
  • Experience working in large organisations or high-user-volume environments (corporate or government preferred).
  • Confident supporting Windows and macOS operating systems.
  • Skilled in Microsoft 365, standard productivity tools, and common desktop applications.
  • Familiar with ITIL processes and comfortable working within structured ticketing workflows.
  • Excellent customer service, communication, and troubleshooting capability.

Role Details

  • Based primarily at the Adelaide CBD office.
  • May occasionally be required to work at nearby metro locations
  • Full-time role, Monday–Friday, 7.5-hour day within standard business hours (8:00am–6:00pm).
  • Onsite work is required for this role.

Diversity, Equity & Inclusion at Hudson
Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading 
Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

Consultant

[email protected]

Reference number: 247735
Profession:IT, Technology & DigitalHelp Desk & IT Support

Company: Hudson
Date posted: 11th Dec, 2025

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