Job Description
The IT Technician is responsible for providing top-tier technical support to users while ensuring Active Directory account administration. Reporting to the Regional IT Manager, this on-site position at LaSalle College requires advanced skills in configuration, installation, and maintenance of IT systems and associated equipment.
RESPONSIBILITIES:
Process level 1 and 2 requests from the centralized Jira ticketing system (Pronto) across the entire EMEA region;
Respond to requests and support inquiries by phone or email in case of emergency;
Provide technical support to users of internal applications and software (Clara, Omnivox, ...);
Configure, install, and maintain software, computers, printers, and other IT equipment;
Ensure proper operation and maintenance of IT equipment;
Optimize user adherence to LCI Education's standard collaboration tools, particularly Office 365;
Manage and administer Active Directory user accounts;
Create and manage SharePoint sites ...
RESPONSIBILITIES:
Process level 1 and 2 requests from the centralized Jira ticketing system (Pronto) across the entire EMEA region;
Respond to requests and support inquiries by phone or email in case of emergency;
Provide technical support to users of internal applications and software (Clara, Omnivox, ...);
Configure, install, and maintain software, computers, printers, and other IT equipment;
Ensure proper operation and maintenance of IT equipment;
Optimize user adherence to LCI Education's standard collaboration tools, particularly Office 365;
Manage and administer Active Directory user accounts;
Create and manage SharePoint sites ...
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