IT Technician (Tier 2)

Job Description Job Description Insight Global is seeking an experienced Desktop Support Technician (Level 2) to join our client’s healthcare IT consulting team in San Francisco. This role supports end-user technology needs, resolves escalated technical issues, and works closely with the client and internal teams to maintain a reliable, secure, and productive computing environment. This is an onsite support opportunity for an independent, proactive technician who excels in troubleshooting, communication, and customer support. Requirements: -3 years of experience of Desktop Support / Tier II support -Set up experience for Windows and MacOS (imaging) -Associates or Bachelors degree in an IT related field (preferred) -IT certifications (CompTIA, CCNA/ CCNP, etc.) (preferred) What You’ll Do: Advanced Incident Diagnosis & Resolution - Troubleshoot escalated issues by reviewing logs, dumps, and event viewer data - Resolve complex problems, including OS corruption, driver conflicts, and servi...