IT Ticketing Manager (Remote)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Ticketing Manager. In this role, you will oversee the internal ticketing ecosystem, ensuring efficient workflows for support requests. Your contributions will bridge technical teams and the broader organization, enhancing productivity and resolving issues effectively. Additionally, you will manage the Intranet developments to promote employee communication. This is a pivotal position that will have a significant impact on optimizing internal processes.

Accountabilities

• Serve as the primary business owner and administrator for our internal ticketing ecosystem and critical IT applications.
• Maintain a backlog of feature requests, prioritize enhancements, and communicate the roadmap to stakeholders.
• Build and maintain complex automated workflows, triggers, and business rules for ticket categorization and prioritization.
• Use APIs and m...