IT Training Program Manager

The IT Training Program Manager performs both a strategic leadership and tactical delivery role responsible for the design, development, and implementation of IT training initiatives that enhance the technology skillsets of the Associates at GSOC, GTC, and OPC as well as the skillsets of the Shared Services IT department itself. The primary function of this position is the development of the overall IT training program, ensuring that Associates are proficient in the technology necessary for their job roles and have access to relevant technology training to streamline their experience with IT systems and applications. This includes not only developing the curriculum but also delivering some training sessions. With this role engaging frequently with the broad user population, this position also oversees the user experience program, gathering feedback to continually improve the technology platforms' effectiveness and direction. In addition, the IT Training Program Manager plays a crucial ...