IT User Support Analyst

At Next Engineering, we don't wait for the future. We build it.
We believe that innovation comes through knowledge and that every project is an opportunity to push boundaries.
We also believe that the next step is yours.
Be our NEXT IT User Support Specialist
+3 years of experience as a user support consultant;
Strong knowledge of SQL, Excel, and data manipulation;
Proven experience in user support and direct client interaction;
Ability to analyze business processes and user needs;
Knowledge of SNOW/SUN tools (nice to have);
Provide user support and assistance via email, ticketing tools (SUN), and phone;
Act as a facilitator for identity-related processes (people repository, access rights, workflows, permissions, etc.);
Analyze data quality using Excel, SQL, and analytical tools;
Define and coordinate action plans with relevant stakeholders;
Monitor data quality indicators and ensure continuous follow-up;
Work closely with Business Analysts, de...