IT Workplace

Responsibilities:
Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals.
Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
Manage local stock and coordinate storage activities, aiming for accurate asset tracking and availability.
Act as onsite support for the technical room, including basic server and networking assistance under remote team guidance.
Coordinate with global AZ Tech teams for seamless integration and issue escalation.
Troubleshoot and resolve first-level hardware or connectivity issues as required.
Coordinate with Lenovo for end-to-end resolution of hardware issues.
Assist with password management for BitLocker, BIOS, and related issues.
Handle incident management and troubleshooting for software and network issues.
Assist in software packaging for AVC/AMC.
Support AGN services including SD-WAN, WiFi, LAN, and VC during outages, upgrades, and refresh...