Job Description


Job Title: Italian Customer Service Representative (CSR)


Location: Barcelona, Spain
Work Type: Onsite / Hybrid
Employment Type: Full-time

About the Role:


We are looking for a passionate and customer-oriented Italian Customer Service Representative to join our growing team in Barcelona. As the first point of contact for our Italian-speaking customers, you'll be responsible for delivering outstanding service and support—whether it's solving problems, providing product information, or ensuring a seamless customer experience.

This is a great opportunity for someone who enjoys helping people, has strong communication skills, and thrives in a dynamic, multicultural environment.

Key Responsibilities:

  • Handle inbound customer inquiries via phone, email, and chat in Italian (and English when required)

  • Provide accurate information about products, services, policies, and procedures

  • Resolve customer issues promptly and efficiently, ensuring customer satisfaction

  • Maintain up-to-date knowledge of products and services

  • Escalate complex issues to the appropriate department when necessary

  • Document customer interactions in the CRM system

  • Meet individual and team KPIs related to customer service and quality

  • Participate in ongoing training sessions and team meetings

Requirements:

  • Native-level fluency in Italian (spoken and written)

  • Proficient in English (B2 level or above)

  • Prior experience in a customer service or support role is a plus

  • Excellent communication and interpersonal skills

  • Problem-solving attitude with a customer-first mindset

  • Comfortable working in a fast-paced, multicultural environment

  • Good computer skills and ability to learn new systems quickly

What We Offer:

  • Competitive salary package

  • Flexible hybrid work model (minimum onsite presence required)

  • Multicultural and inclusive work environment

  • Paid training and continuous development opportunities

  • Career growth potential within the company

  • Employee benefits (health insurance, wellness programs, etc.)

  • Office located in the heart of Barcelona, easily accessible by public transport

Work Schedule:

  • Full-time: 40 hours per week

  • Shifts may include mornings, afternoons, or weekends depending on business needs


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