Job Description

Come and work with us.

We are looking for an enthusiastic Italian and Spanish Speaking Quality Analyst to join our Service Desk team in Budapest. As part of the QA team, you will contribute to delivering professional service functions for our partner’s project aligned with high-quality standards and contractual agreements. 
 


As a Quality Analyst, your daily responsibilities will include:

  • Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls

  • Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)

  • Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring

  • Reports script problems or questions to appropriate...

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