Italian Speaking Customer Advisor For Telecom Company - Work In Greece

Mercier Consultancy MD is excited to present an opportunity for an Italian Speaking Customer Advisor for a leading Telecom Company, located in Greece! This is an excellent chance to work in a vibrant environment while providing exceptional service to Italian-speaking customers. If you have a knack for communication and a passion for telecom services, we would love to have you on our team!

Key Responsibilities

• Deliver outstanding customer support to Italian-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries related to telecom services, billing, troubleshooting, and account management.
• Address customer complaints and resolve issues in a timely manner to ensure a positive experience.
• Document customer interactions accurately in our CRM system to maintain detailed records.
• Collaborate with other departments to ensure smooth operations and enhance customer satisfaction.
• Stay informed about the latest telecom products and services to provide knowledgeable support.

Requirements

• Fluency in Italian (both written and spoken) is essential; knowledge of English is advantageous.
• Experience in customer service, particularly in the telecom sector, is highly preferred.
• Strong communication and interpersonal skills to effectively engage with customers.
• Excellent problem-solving skills with a customer-centric approach.
• Familiarity with CRM systems and customer support tools.
• A desire to work in a fast-paced environment and adapt to changing situations.
• A genuine interest in telecommunications and a commitment to providing high-quality service.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...