Italian Speaking Customer Agent For Automotive Company - Work In Greece

Mercier Consultancy MD is seeking an enthusiastic Italian Speaking Customer Agent to join our team in Greece, working with a leading automotive company. This role offers a fantastic opportunity for individuals who are passionate about the automotive industry and have a knack for delivering excellent customer service. As a Customer Agent, you will assist Italian-speaking customers, providing them with the support and information they need regarding our automotive products and services.

Key Responsibilities

• Provide outstanding customer support in Italian across various channels, including phone, email, and live chat.
• Assist customers with inquiries related to automotive products, services, and technical information.
• Document and track customer interactions accurately in our CRM system.
• Resolve customer issues and complaints effectively, ensuring high levels of customer satisfaction.
• Collaborate with other teams to improve service processes and communication.
• Stay updated on automotive industry trends, product knowledge, and company updates to serve customers effectively.

Requirements

• Fluency in Italian (both written and spoken) is required; knowledge of English is a plus.
• Previous experience in customer service, particularly in the automotive sector, is advantageous.
• Strong communication and interpersonal skills with a focus on customer care.
• Ability to multitask and manage time effectively in a busy environment.
• Familiarity with CRM systems and automotive products is a plus.
• Proficient in using computer applications and online communication tools.
• A proactive approach to problem-solving and a friendly demeanor towards customers.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...