Italian Speaking Customer Agent For FinTech Company - Work In Greece

Mercier Consultancy MD is looking for a dynamic Italian Speaking Customer Agent to join our team in Greece, providing support for a leading FinTech company. If you are passionate about finance and technology, and love helping people, this is the perfect opportunity for you. As a Customer Agent, you will assist our Italian-speaking clients with inquiries regarding our financial products and services, ensuring they have a seamless experience.

Key Responsibilities

• Deliver exceptional customer support in Italian through various communication channels including phone, email, and chat.
• Guide customers through financial service inquiries, product features, and technical assistance.
• Maintain accurate records of customer interactions in our CRM system.
• Effectively resolve customer issues while striving for high satisfaction rates.
• Collaborate with cross-functional teams to enhance customer experience and process efficiency.
• Stay informed of industry trends and regulatory changes in the FinTech landscape.

Requirements

• Fluency in Italian (spoken and written) is mandatory; knowledge of English is advantageous.
• Experience in customer service, particularly within the FinTech or financial sector, is preferred.
• Excellent communication skills with a customer-centric approach.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks.
• Familiarity with financial terms, products, and CRM systems is a plus.
• Competence in using computer applications and online communication tools.
• Proactive problem-solving skills and a friendly attitude toward clients.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...