Job Description

Mercier Consultancy is excited to announce an opening for an Italian Speaking Customer Service Representative for our Client's Online Retail Department. In this vibrant entry level position, you will provide exceptional support to our Italian-speaking customers, helping them navigate our online retail platform and assist with their shopping needs.

Your fluency in Italian will be crucial as you respond to inquiries about product availability, processing orders, handling returns, and addressing any concerns customers may have. As part of our dedicated team, you will play a significant role in enhancing customer satisfaction and driving the success of our online retail services.

Responsibilities

  • Deliver outstanding customer service in Italian through various channels including phone, email, and chat
  • Assist customers with inquiries about products, order status, and online shopping policies
  • Process orders, returns, and exchanges efficiently while maintaining accurate records
  • Collaborate with internal teams to resolve customer issues and ensure timely solutions
  • Document customer interactions thoroughly in our CRM system
  • Gather feedback from clients to inform improvements in our online retail offerings
  • Stay updated on the latest product launches and promotions to effectively assist customers

Requirements

  • Fluency in Italian and English, with strong communication and interpersonal skills
  • Exceptional customer service skills and a problem-solving mindset
  • Previous experience in customer service, particularly in online retail or e-commerce, is preferred
  • Able to handle multiple inquiries in a fast-paced environment
  • Detail-oriented with strong organizational abilities
  • Passion for online shopping and commitment to providing a positive customer experience
  • Familiarity with customer support software and CRM systems is a plus

Benefits

  • Fully Paid Relocation Package ( Flight, Transfer and Hotel )
  • Health Insurance
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • Monthly Performance Bonus
  • Free Greek Course
  • And More...

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