Job Description

A leading IT services provider in Kuala Lumpur seeks a Technical Support Specialist with Italian language skills. The role involves diagnosing complex IT issues, updating customers on ticket status, and ensuring compliance with IT service standards. Candidates should hold a relevant degree and possess basic troubleshooting knowledge. This is a full-time position with a shift schedule aligned to Italy's time zone, requiring both independent and collaborative work towards meeting service desk KPIs.
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