Italian-Speaking Technical Support Specialist

Location: Remote (based in Greece)

Start Date: 10 Mar 201

We are looking for an Italian-speaking Technical Support Specialist to join a B2C Technical Support project. You will assist end users via phone, email, and chat, delivering professional technical support and ensuring a positive customer experience.

This is a fully remote position, available to candidates based in Greece.

Key Responsibilities

• Provide technical support to Italian-speaking customers via calls, emails, and chats
• Troubleshoot and resolve product-related issues in a timely and professional manner
• Accurately document customer interactions in the CRM system
• Escalate complex cases when required, following internal procedures
• Maintain a customer-focused, empathetic, and solution-oriented appro...