IT&C Service Delivery Analyst

The ASC IT&C (Information Technology and Communications) Senior Service Delivery Analyst supports the United States Antarctica Program (USAP) IT&C services and appropriately responds to the time-sensitive need of Leidos/Antarctica Support Contract (ASC), National Science Foundation (NSF), and partner agencies staff. The successful candidate will provide the highest level of technical support for the IT&C Enterprise Service Desk located at the Centennial office in Denver, Colorado. Customer service is key to this position. You will provide on-site and remote technical assistance to ASC teammates by managing work orders, creating operating metric reports, and SOP management. Typical duties involve managing work orders, providing customer service, troubleshooting endpoint hardware, and staying compliant with the USAP Standard Operating Procedures (SOPs).

This position will provide the highest level of technical support for the IT&C Enterprise Service Desk located at the Ce...