Job Description

Short Intro and About the Job

IT&Data Service Manager AMS Europe will be responsible for ensuring effective managed service delivery within a specific region, guaranteeing that all services are delivered on time and meet expected quality standards. This role requires strong coordination skills, a deep understanding of IT systems, and the ability to manage internal relationships effectively. In addition, the Service Manager partners closely with the Product Owner and Tech Partner to align service outcomes with business priorities, drive continuous improvement, and foster stakeholder engagement across the zone.

KEY RESPONSIBILITIES

  • coordinating and managing the delivery of IT services from AMS within one region
  • monitoring regional service delivery performance, identifying and addressing issues promptly
  • supporting effective resolution of complex incidents by engaging subject matter experts
  • ensuring effective comm...

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