ITIL Change Manager

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Job Title: ITIL Change Manager

Department: Information Technology (IT) / IT Service Management (ITSM)

1. Job Purpose

The primary purpose of the ITIL Change Manager is to manage the lifecycle of all changes to IT services and infrastructure, enabling beneficial changes to be made with minimal disruption to ongoing IT services. This role is central to balancing the need for change with the potential detrimental impact of changes, ensuring that risks are properly assessed, authorized, and communicated. The Change Manager is the guardian of the live production environment's stability and integrity.

2. Key Roles and Responsibilities

A. Process Ownership & Governance:

• Act as the owner and process manager for the Change Management process.
• Develop, maintain, and publish the Change Management policy, process,...