Job Description
Join Verdantas – A Top #ENR 81 Firm!
Job Description: ITIL Problem Manager
Job Summary
The ITIL Problem Manager is a critical role within the IT Service Management (ITSM) framework, focused on identifying the root causes of incidents and preventing their recurrence. Unlike Incident Management, which is concerned with restoring service quickly, Problem Management is analytical and proactive. The Problem Manager leads the effort to minimize the adverse impact of incidents and problems on the business caused by errors within the IT infrastructure and to prevent the recurrence of incidents related to these errors. This role requires a unique blend of technical aptitude, analytical thinking, and excellent communication skills.
Key Roles and Responsibilities
The responsibilities of a Problem Manager can be divided into two main areas: Reactive and Proactive Problem Management.
A. Reactive Problem Management (Solving the Past)
This involves managing problems that have bee...
Job Description: ITIL Problem Manager
Job Summary
The ITIL Problem Manager is a critical role within the IT Service Management (ITSM) framework, focused on identifying the root causes of incidents and preventing their recurrence. Unlike Incident Management, which is concerned with restoring service quickly, Problem Management is analytical and proactive. The Problem Manager leads the effort to minimize the adverse impact of incidents and problems on the business caused by errors within the IT infrastructure and to prevent the recurrence of incidents related to these errors. This role requires a unique blend of technical aptitude, analytical thinking, and excellent communication skills.
Key Roles and Responsibilities
The responsibilities of a Problem Manager can be divided into two main areas: Reactive and Proactive Problem Management.
A. Reactive Problem Management (Solving the Past)
This involves managing problems that have bee...
Apply for this Position
Ready to join Verdantas? Click the button below to submit your application.
Submit Application