Job Description
Job Description
Roles & Responsibilities :
ITIL v4 Trainer on Salesforce Service Console (OT & Field Services Context)
We are looking for an experienced ITIL v4 Trainer with strong Salesforce Service Console expertise to design and deliver a custom, platform-based ITIL training program for our client. This is not a generic ITIL course the training must be practical, contextual, and mapped to real service operations executed on Salesforce.
The target audience is globally distributed. The trainer must be capable of delivering high-impact virtual training to a diverse, multi-geography audience.
Ideal Trainer Profile: A senior ITIL practitioner who can engage a global audience and teach ITIL practically through Salesforce, grounded in real service operations rather than theory.
Key Responsibilities:
. Design and deliver a custom ITIL v4 training ...
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