Job Description
Job Description ITIL v4 Trainer – Salesforce Service Console Location: Bangalore Mode of Delivery: Virtual Instructor-Led Training Experience: 6–12 Years Positions: 1 Start Date: Immediate
Role Overview We are seeking an experienced ITIL v4 Trainer with strong expertise in Salesforce Service Cloud / Service Console to design and deliver a customized, platform-based ITIL v4 training program . The training must be practical, real-world, and mapped directly to service operations executed on Salesforce , not generic ITIL certification coaching. The role involves delivering high-impact virtual training to a globally distributed audience across multiple geographies and time zones.
Key Responsibilities Design and deliver a custom ITIL v4 training curriculum aligned with business service operations Develop role-based learning paths for: Service Practitioners (Remote, Field, Logistics)
Service Engineering teams (L2/L3, RCA, Problem ...
Role Overview We are seeking an experienced ITIL v4 Trainer with strong expertise in Salesforce Service Cloud / Service Console to design and deliver a customized, platform-based ITIL v4 training program . The training must be practical, real-world, and mapped directly to service operations executed on Salesforce , not generic ITIL certification coaching. The role involves delivering high-impact virtual training to a globally distributed audience across multiple geographies and time zones.
Key Responsibilities Design and deliver a custom ITIL v4 training curriculum aligned with business service operations Develop role-based learning paths for: Service Practitioners (Remote, Field, Logistics)
Service Engineering teams (L2/L3, RCA, Problem ...
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